Contact CitizenHelp
Use this form to get in touch with the CitizenHelp team. We welcome corrections to our guides, requests for new topics, and general enquiries. We aim to respond within 2 business days.
Important: CitizenHelp is an independent information website. We cannot help you with your SASSA application, NSFAS funding, tax return, or any other government process. For those matters, contact the relevant government department directly:
- SASSA: 0800 60 10 11
- NSFAS: 08000 67327
- SARS: 0800 00 7277
- Home Affairs: 0800 60 11 90
- UIF / Department of Labour: 080 003 0007
Send Us a Message
What to Contact Us About
- Correction to guide content: If information in one of our guides is incorrect or out of date, please let us know. Include the page URL and the specific error.
- Request a new guide: If there is a South African government service or process you would like us to write a guide for, we welcome suggestions.
- General enquiry: Any other question about CitizenHelp or its content.
- Partnership or advertising: Enquiries about advertising on CitizenHelp or content partnerships.
Response Times
We aim to respond to all messages within 2 business days. Messages received on weekends or public holidays will be responded to on the next business day.
Please note that we receive a high volume of messages. To help us respond faster, include as much detail as possible in your message — for example, the specific page URL if you are reporting a content issue.