Home Affairs Contact Numbers and How to Reach Them
The Department of Home Affairs can be reached through several channels including a toll-free telephone number, email, and social media. This guide provides all official contact details for 2026 and explains the best way to get assistance for your specific query.
The toll-free number 0800 60 11 90 is free when dialled from a South African landline. Calls from mobile phones may be charged at your standard mobile rate.
Main Contact Numbers
| Channel | Contact | Hours |
|---|---|---|
| Toll-free call centre | 0800 60 11 90 | Mon-Fri 8am-4pm |
| General enquiries (landline) | 012 406 2500 | Mon-Fri 8am-4pm |
| contact.centre@dha.gov.za | Responses within 5-7 working days | |
| Website | www.dha.gov.za | 24/7 |
| eHomeAffairs portal | www.ehomeaffairs.gov.za | 24/7 |
What the Call Centre Can Help With
- Smart ID card application status enquiries
- Passport application status enquiries
- Birth certificate application queries
- Office locations and operating hours
- Booking appointment guidance
- General document enquiries
- Complaints and compliments about Home Affairs services
For immigration and visa enquiries, contact VFS Global at www.vfsglobal.com/southafrica or call the VFS contact centre. The Home Affairs general call centre does not handle visa matters.
What the Call Centre Cannot Help With
- Immigration matters (contact the Visa Facilitation Service or VFS Global)
- Citizenship application status (visit a Home Affairs office)
- Making changes to personal details on the National Population Register
- Emergency passport collection outside office hours
Social Media Channels
The Department of Home Affairs is active on social media and sometimes responds to public queries through these platforms. However, do not share personal information such as your ID number or application reference on public social media.
- Twitter/X: @HomeAffairsSA
- Facebook: Department of Home Affairs South Africa
- For official enquiries, always use the toll-free number or official email
Never pay any unofficial fees or bribes to queue-jumpers or intermediaries claiming to expedite your Home Affairs application. All legitimate Home Affairs fees are specified on the official website.
Fraud and Corruption Tip Line
If you suspect fraud, corruption, or bribery involving a Home Affairs official or intermediary, you can report it anonymously.
- National Anti-Corruption Hotline: 0800 701 701 (toll-free, 24/7)
- Home Affairs ethics line: ethics@dha.gov.za
- South African Police Service: 10111
Provincial and Regional Offices
For queries specific to a provincial or regional Home Affairs office, contact the relevant office directly. Main provincial contact numbers for Home Affairs are available on www.dha.gov.za under the Office Locator section.
Each Home Affairs office has its own direct telephone number. See the office-specific pages on this site for Gauteng, Western Cape, and KwaZulu-Natal office numbers.