City of Tshwane Municipal Services — Complete Guide
The City of Tshwane Metropolitan Municipality covers Pretoria, Centurion, Soshanguve, Hammanskraal, and surrounding areas. Tshwane provides electricity, water and sanitation, refuse removal, and property rates services. This guide covers all key services, contact details, the e-services portal, and how to get help if you cannot afford your account.
City of Tshwane Contact Details
| Service | Contact |
|---|---|
| Tshwane Connect (general enquiries and faults) | 012 358 9999 |
| Emergency services (fire, ambulance) | 012 310 6300 or 10177 |
| Water faults (24/7) | 012 358 9999 |
| Electricity faults (24/7) | 012 358 9999 |
| e-Services portal | tshwane.gov.za |
| Water restriction info | tshwane.gov.za/waterrestrictions |
Electricity Services in Tshwane
The City of Tshwane owns and operates its own electricity distribution network for most of the metro. Eskom supplies electricity directly to some rural and peri-urban areas within Tshwane's boundaries.
- Report electricity faults on 012 358 9999 (Tshwane Connect).
- Purchase prepaid electricity at retailers, ATMs, banking apps, or via USSD on your mobile phone.
- New electricity connection applications are processed at Tshwane customer service centres.
- Manage your electricity account online at tshwane.gov.za (e-services).
- Load shedding schedules are published on tshwane.gov.za and the EskomSePush app.
Water and Sanitation
- Report water leaks, burst pipes, or sewer blockages on 012 358 9999 — available 24/7.
- Free basic water (6 kl per month) is provided to registered indigent households.
- The Hartebeespoort Dam supplies much of Tshwane's water — restrictions may apply during drought periods.
- Water interruption notices are published on tshwane.gov.za and local media.
- Meter reading disputes and account queries are handled at Tshwane customer service centres.
Rates, Accounts, and e-Services
- View statements, pay accounts, and submit meter readings at tshwane.gov.za.
- Pay at any major bank via EFT using your account number as reference.
- Tshwane has customer service walk-in centres at Centurion, Pretoria CBD, Hatfield, Soshanguve, and Mamelodi.
- Disputes must be submitted in writing — via e-services or in person at a customer centre.
- Rates clearance certificates for property transfers are applied for at the Revenue department.
Indigent Support
Registered indigent households in Tshwane receive free basic electricity and water, a rates rebate, and free refuse removal. To qualify, household income must be below the City's threshold.
Apply at your nearest Tshwane customer service centre with: your ID, proof of address, your municipal account number, and proof of household income (payslips or an affidavit).