Ekurhuleni Metropolitan Municipality Services — Complete Guide
Ekurhuleni Metropolitan Municipality covers the East Rand area of Gauteng, including Germiston, Boksburg, Benoni, Springs, Kempton Park, and Alberton. As a metropolitan municipality, Ekurhuleni provides all municipal services including electricity, water, sanitation, refuse removal, and rates. This guide covers key contacts, online services, and how to resolve service delivery issues.
Ekurhuleni Contact Details
| Service | Contact |
|---|---|
| Customer Service Call Centre | 011 999 0000 |
| Emergency services | 011 458 0911 or 10177 |
| Water faults (24/7) | 011 999 0000 |
| Electricity faults (24/7) | 011 999 0000 |
| e-Services portal | ekurhuleni.gov.za |
| Waste management (Pikitup) | 011 999 0000 |
Electricity Services
- Ekurhuleni manages its own electricity distribution across the metro.
- Report power outages and electrical faults on 011 999 0000 (24/7).
- Purchase prepaid electricity at retailers, ATMs, or via USSD.
- Apply for new connections at any Ekurhuleni customer service centre.
- View your electricity account and manage it online at ekurhuleni.gov.za.
Water and Sanitation
- Report water leaks, burst mains, and sewer blockages on 011 999 0000.
- Free basic water (6 kl per month) for registered indigent households.
- Water accounts include consumption, sewer, and refuse charges.
- Submit meter readings online at ekurhuleni.gov.za to avoid estimated billing.
- Water outage notices are published on the Ekurhuleni website and social media.
Rates and Municipal Account
- Pay your account online at ekurhuleni.gov.za, via EFT, at banks, or at municipal cashiers.
- Customer service walk-in centres are in Germiston, Boksburg, Benoni, Springs, and Kempton Park.
- To dispute a bill: contact 011 999 0000 and submit your query in writing.
- Rates clearance certificates are issued by the Revenue department — all accounts must be paid up first.
- Set up a stop order at your bank using your Ekurhuleni account number as reference.
Indigent Register
Ekurhuleni provides free basic services to registered indigent households. Qualifying households receive free electricity (50 kWh per month), free water (6 kl), and a rates rebate.
Register at any Ekurhuleni customer service centre. Bring your South African ID, proof of residence, and proof of income. Income threshold is updated annually — confirm the current threshold at 011 999 0000.