Mangaung Metropolitan Municipality Services — Bloemfontein
Mangaung Metropolitan Municipality covers Bloemfontein, Botshabelo, Thaba Nchu, and surrounding areas in the Free State. As the provincial capital and sixth-largest municipality in South Africa, Mangaung provides full municipal services to over 800,000 residents. This guide covers how to access services, contact the municipality, and get help if you cannot afford your account.
Mangaung Key Contacts
| Service | Contact |
|---|---|
| Mangaung Call Centre | 051 405 8888 |
| Electricity faults (24/7) | 051 405 8888 |
| Water and sanitation faults | 051 405 8888 |
| Emergency services | 10177 or 051 407 6000 |
| e-Services portal | mangaung.co.za |
Electricity and Water Services
- Report electricity and water faults on 051 405 8888 at any hour.
- Prepaid electricity is available across Mangaung — purchase at retailers, ATMs, and banking apps.
- Free basic electricity (50 kWh per month) and free water (6 kl) for indigent households.
- New service connections: apply at a Mangaung customer service centre in Bloemfontein CBD.
- Meter reading queries and billing disputes: contact 051 405 8888 or visit a customer office.
Waste Management
- Standard residential refuse is collected weekly on a scheduled day.
- Report missed collections or illegal dumping on 051 405 8888.
- Mangaung has recycling drop-off sites in Bloemfontein — check mangaung.co.za for locations.
- Garden refuse and bulky waste: schedule a special collection via the call centre.
Rates, e-Services, and Account Payment
- Register at mangaung.co.za to view statements, submit meter readings, and pay online.
- Pay via EFT (reference: your account number), at banks, at Pick n Pay, or at Mangaung cashier offices.
- Customer service walk-in centres are in Bloemfontein CBD and at Botshabelo.
- Rates clearance certificates for property transfers: apply at the Revenue department — settle all arrears first.
Indigent Register
Qualifying households in Mangaung receive free basic services including electricity, water, refuse removal, and a rates rebate. The income threshold is updated annually.
Register at any Mangaung customer service centre. Documents required: South African ID, proof of residence, and proof of income (payslips, pension letter, or affidavit confirming no income).