Mbombela Local Municipality Services — Nelspruit
Mbombela Local Municipality is the capital of Mpumalanga Province, covering Nelspruit, White River, Hazyview, and surrounding areas. It provides electricity, water and sanitation, refuse removal, and rates. This guide covers key contacts, online services, and how to access support if you cannot pay your municipal account.
Mbombela Key Contacts
| Service | Contact |
|---|---|
| General enquiries | 013 759 9111 |
| Water and electricity faults (24/7) | 013 759 9111 |
| Emergency services | 10177 or 013 759 5000 |
| e-Services portal | mbombela.gov.za |
| Accounts and billing | 013 759 9111 |
Electricity and Water
- Mbombela Municipality provides electricity and water services to residents in the urban core.
- Eskom and CENTLEC supply some outlying areas — check your account to confirm who bills you.
- Report electrical faults and water leaks on 013 759 9111 (24/7 for emergencies).
- Prepaid electricity: available at retailers, ATMs, and via banking apps.
- New service connections: apply at Mbombela Municipal Offices in Nelspruit CBD.
Refuse Collection and Waste
- Refuse collection operates on a weekly schedule in residential areas.
- Report missed collections or illegal dumping on 013 759 9111.
- Bulky waste and garden refuse: schedule a special collection via the municipal call centre.
- Mbombela has waste drop-off sites — check mbombela.gov.za for current locations.
Rates and Account Management
- Pay at Mbombela cashier offices, via EFT, or at major banks and retailers.
- View statements and submit meter readings at mbombela.gov.za.
- Rates clearance certificates: apply at the Revenue department in Nelspruit CBD — all arrears must be settled first.
- Processing takes approximately 7–10 working days.
- To dispute a bill: submit in writing to the Revenue department and request a reference number.
Indigent Register
Registered indigent households in Mbombela receive free basic services including electricity (50 kWh per month), water (6 kl), refuse removal, and a rates rebate.
Apply at Mbombela Municipal Offices with your ID, proof of residence, and proof of income. Household income must be below the municipal threshold (updated annually).