Polokwane Local Municipality Services
Polokwane Local Municipality is the capital city of Limpopo Province. It covers Polokwane city (formerly Pietersburg) and surrounding areas. The municipality provides electricity, water and sanitation, refuse removal, and rates services. This guide explains how to contact the municipality, access online services, and get support if you cannot afford municipal charges.
Polokwane Key Contacts
| Service | Contact |
|---|---|
| General enquiries and faults | 015 290 2000 |
| Water and electricity faults (24/7) | 015 290 2024 |
| Emergency services | 10177 or 015 290 2000 |
| e-Services portal | polokwane.gov.za |
| Accounts and billing | 015 290 2000 |
Electricity
- Polokwane Municipality distributes electricity to properties within its jurisdiction.
- Report electrical faults on 015 290 2024 (available 24/7).
- Prepaid electricity: purchase at retailers, ATMs, and banking apps.
- New connections: apply at Polokwane Municipal Offices, Landdros Mare Street, Polokwane CBD.
- Eskom supplies some areas around Polokwane directly — check your municipal account header.
Water and Sanitation
- Report water leaks and burst mains on 015 290 2024.
- Free basic water (6 kl per month) for registered indigent households.
- Water interruptions are published on polokwane.gov.za and Limpopo media.
- Sewer blockages and overflows must be reported immediately — raw sewage is a health hazard.
Rates, Account Management, and Clearance Certificates
- Pay at municipal cashier offices in Polokwane CBD or via EFT to the municipal bank account.
- Manage your account and view statements at polokwane.gov.za.
- Rates clearance certificates for property transfers: apply at the Revenue section — settle all arrears first, then apply with your ID and title deed.
- Processing time for rates clearance certificates is typically 7–14 working days.
Indigent Register and Free Basic Services
Polokwane Municipality provides free basic services to registered indigent households. These include free electricity, free water, free refuse removal, and a rates rebate.
Apply at the Polokwane Municipal Offices. Bring: South African ID, proof of residence (utility bill or lease agreement), and proof of income (payslips, pension letter, or affidavit). Renewal is typically required annually.