SARS Contact Numbers and Branch Offices
The South African Revenue Service (SARS) can be reached by phone, online and in person. The primary SARS call centre number is <strong>0800 00 7277</strong> (toll-free from South Africa). This page lists all official SARS contact details for 2026, including branch addresses and specialist departments.
The SARS toll-free number 0800 00 7277 is free to call from any South African landline or mobile phone. The call centre operates Monday to Friday, 8am to 4pm. Calls are not answered on public holidays.
Main SARS Contact Numbers
| Service | Number | Hours |
|---|---|---|
| SARS Call Centre (toll-free) | 0800 00 7277 | Mon-Fri 8am-4pm |
| SARS eFiling technical support | 0800 00 7277 (option 1) | Mon-Fri 8am-4pm |
| Customs and Excise queries | 0800 00 7277 (option 3) | Mon-Fri 8am-4pm |
| SARS from outside South Africa | +27 11 602 2093 | Mon-Fri 8am-4pm SAST |
| SARS SMS for OTP issues | SMS HELP to 47277 | 24 hours |
SARS Online Channels
- eFiling portal: www.sarsefiling.co.za (file returns, make payments, update details)
- SARS website: www.sars.gov.za (guides, calculators, branch locator, news)
- SARS MobiApp: Available on Android (Google Play) and iOS (App Store) for filing, payments and queries
- SARS Online Query System (eQuery): Log queries and track responses through your eFiling inbox
- Live chat: Available on the SARS website during office hours
Branch addresses change from time to time. Always verify the current address and operating hours at www.sars.gov.za or by calling 0800 00 7277 before visiting.
SARS Branch Offices by Province
| Province | Main City | Address (Main Branch) |
|---|---|---|
| Gauteng | Johannesburg | VFS Global, 66 Marshall Street, Johannesburg CBD |
| Gauteng | Pretoria | Alberton SARS, Ivan Louw Road, Centurion (check sars.gov.za for current address) |
| Western Cape | Cape Town | 22 Hans Strijdom Avenue, Foreshore, Cape Town |
| KwaZulu-Natal | Durban | 88 Field Street, Durban CBD |
| Eastern Cape | Port Elizabeth / Gqeberha | Greenacres, Port Elizabeth |
| Free State | Bloemfontein | 44 Charlotte Maxeke Street, Bloemfontein |
| Limpopo | Polokwane | Biccard Street, Polokwane |
| Mpumalanga | Nelspruit / Mbombela | 29 Brown Street, Mbombela |
| North West | Rustenburg | Fatima Bhayat Street, Rustenburg |
| Northern Cape | Kimberley | Du Toitspan Road, Kimberley |
Book a SARS branch appointment online at www.sars.gov.za under the Appointments section. This saves you time and ensures you are served without a long wait.
SARS Branch Operating Hours
Most SARS branches operate Monday to Friday from 8:30am to 4:00pm. Some branches have extended hours or operate on Saturdays during peak tax season (July to October).
SARS strongly encourages taxpayers to book an appointment online before visiting a branch. Walk-in queues can be very long, especially at the start of tax season in July.
Specialist SARS Contacts
| Department | How to Reach |
|---|---|
| Complaints Management Office | Call 0800 00 7277 and ask for complaints; or lodge via eFiling |
| Debt Management (payment arrangements) | Call 0800 00 7277 option for payments |
| Customs and Excise | 0800 00 7277 option 3; or visit the SARS Customs office at the relevant port |
| Tax Practitioners | Dedicated line available; contact SARS for practitioner line number |
| International Tax | 0800 00 7277 and ask for International Tax |
| SARS Anti-corruption hotline | 0800 00 2870 (toll-free, anonymous) |
Report SARS scams to SARS at www.sars.gov.za/scams or call the anti-corruption hotline on 0800 00 2870. Do not click links in suspicious emails or SMS messages claiming to be from SARS.
SARS Scam and Phishing Warnings
SARS is regularly impersonated by fraudsters who send fake emails, SMS messages and make fraudulent phone calls claiming to be SARS officials. These scams often request your banking details or eFiling password.
SARS will never: request your eFiling password, ask you to click a link to update banking details, demand immediate payment via cryptocurrency or gift cards, or threaten arrest over the phone.