Eskom Contact Numbers and Customer Care
Eskom is South Africa's state-owned electricity utility and the largest producer of electricity on the African continent. Whether you need to report a fault, query your account, buy prepaid tokens, or report illegal connections, this guide lists all the current Eskom contact numbers and channels for 2026.
Main Eskom Contact Numbers
| Service | Contact Number / Channel |
|---|---|
| Customer care (general) | 08600 ESKOM (08600 37566) |
| Fault reporting (free) | 0800 111 155 |
| SMS fault reporting | Send SMS to 35328 |
| Eskom website | www.eskom.co.za |
| MyEskom Customer app | Available on Google Play and Apple App Store |
| Eskom Twitter / X | @Eskom_SA |
| Load shedding portal | www.loadshedding.eskom.co.za |
What the Eskom Customer Care Line Can Help With
- New electricity connection applications and queries
- Prepaid token queries and meter problems
- Account balance and billing queries for direct Eskom supply customers
- Reporting power outages and requesting fault reference numbers
- Reporting electricity theft and meter tampering
- General enquiries about load shedding and supply restoration
- Complaints about service delivery and escalation requests
For fallen power lines or life-threatening electrical emergencies, call 0800 111 155 immediately and contact emergency services on 10177 or 112.
Reporting Faults and Outages
To report a power outage or network fault, call the free fault reporting line on 0800 111 155. This line is available 24 hours a day, 7 days a week. You will receive a reference number that you can use to track the progress of your fault.
Alternatively, send an SMS to 35328 with your address and fault description. You can also log a fault on the MyEskom Customer app or on the Eskom website at www.eskom.co.za.
Eskom Regional Contact Centres
In addition to the national customer care line, Eskom operates regional contact centres for specific supply areas. If you are unsure whether your area is supplied by Eskom or your municipality, call 08600 37566 and an agent will direct you to the correct office.
Eskom's Head Office is located at Megawatt Park, Maxwell Drive, Sunninghill, Sandton, Johannesburg.
Eskom Online and App Services
The MyEskom Customer app provides a range of self-service functions including buying prepaid electricity tokens, logging faults, checking outage maps, viewing load shedding schedules, and managing your account. The app is free to download on Android (Google Play) and iOS (Apple App Store).
The Eskom website at www.eskom.co.za allows you to check the load shedding status, find your supply area schedule, and access the online customer portal for account queries.
Electricity theft and meter tampering are criminal offences under Section 22 of the Electricity Regulation Act. Offenders face criminal prosecution, disconnection of supply, and liability for all stolen electricity.
Reporting Electricity Theft
Electricity theft costs South Africa billions of rands each year and leads to higher tariffs for honest consumers. You can report electricity theft, illegal connections, and meter tampering to Eskom anonymously.
Use the customer care line on 08600 37566 or report via the MyEskom Customer app. Eskom has dedicated anti-theft teams that investigate reports. Your identity will be kept confidential.